Privacy Policy

1. Introduction

This Privacy Policy (hereinafter "Policy") describes how ldgame (the "Company," "we," "us," or "our"), operating the online gaming platform at ldgame.cam, collects, uses, stores, discloses, and protects personal information provided by users (the "User," "you," or "your") in connection with the use of our services. ldgame is committed to safeguarding your privacy and ensuring the security of your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, PAGCOR regulations, and international data protection standards.

By accessing or using the ldgame platform, creating an account, or providing personal information to us, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with the terms of this Policy, you should immediately discontinue use of our services and refrain from providing any personal information.

This Privacy Policy applies to all users of the ldgame platform, including visitors who access our website without registering, registered account holders, and former users whose data we retain in accordance with legal obligations. It covers all personal information collected through our website, mobile applications, customer support channels, and any other means of interaction with ldgame.

2. Information We Collect

ldgame collects various types of personal information to provide, maintain, and improve our services, comply with legal obligations, and ensure the security and integrity of our platform. The categories of information we collect include:

2.1 Account Registration Information

When you create an account with ldgame, we collect personal identification information necessary to verify your identity and comply with regulatory requirements. This information includes your full legal name as it appears on government-issued identification, date of birth, residential address (including street, city, province, and postal code), valid email address, Philippine mobile telephone number, and a username and password that you create for accessing your account. This data is essential for establishing your account, verifying your age and identity, and enabling secure access to our platform.

2.2 Identity Verification and KYC Documentation

In accordance with Philippine anti-money laundering (AML) regulations and PAGCOR guidelines, ldgame is required to verify the identity of all account holders through a Know Your Customer (KYC) process. During this process, we collect copies of government-issued photo identification documents such as Philippine passport, driver's license, or Unified Multi-Purpose ID (UMID), proof of residential address documents dated within the last three months including utility bills, bank statements, or government correspondence, proof of payment method ownership such as bank account statements or e-wallet screenshots, and selfie photographs holding your identification document and a handwritten note with the current date. These documents are used solely for identity verification purposes and are stored securely in encrypted format.

2.3 Financial and Transaction Information

To process deposits, withdrawals, and gaming transactions, we collect financial information related to your account activities. This includes payment method details such as bank account information, GCash or Maya account identifiers, and other e-wallet credentials, transaction history including all deposits, withdrawals, wagers, winnings, bonuses claimed, and bonus conversions, and payment processing information provided by third-party payment processors who facilitate transactions on our platform. We do not store complete credit card numbers or sensitive authentication data for payment methods; such information is handled securely by our certified payment service providers.

2.4 Gaming Activity and Platform Usage Data

ldgame automatically collects information about your interactions with our platform to improve user experience, detect fraudulent activities, and comply with gaming regulations. This data includes gaming activity logs documenting games played, bet amounts, game outcomes, session durations, and play patterns, login and access logs recording the dates and times you access your account and the devices or IP addresses used, device information including your device type, operating system, browser type and version, screen resolution, and unique device identifiers, and geolocation data to verify that you are accessing our services from within permitted jurisdictions. This information helps us maintain platform security, optimize game performance, and ensure compliance with applicable laws.

2.5 Communications and Customer Support Records

When you communicate with ldgame through customer support channels, we collect and retain records of these interactions. This includes the content of your inquiries, complaints, or feedback submitted through live chat, email, or other support channels, customer support tickets and case histories documenting the nature of issues reported and resolutions provided, and correspondence history to maintain continuity in addressing your concerns and improving our services. These records enable us to provide effective customer support, identify systemic issues, and enhance overall service quality.

2.6 Marketing Preferences and Communication Consent

With your consent, we collect information about your marketing and communication preferences, including whether you wish to receive promotional emails, SMS messages, or push notifications about bonuses, new games, tournaments, and special offers. You may modify these preferences at any time through your account settings or by contacting customer support.

3. How We Use Your Information

ldgame uses the personal information we collect for legitimate business purposes, regulatory compliance, and to provide you with the best possible gaming experience. The specific purposes for which we use your data include:

3.1 Account Management and Service Provision

We use your personal information to create, maintain, and manage your ldgame account, including verifying your identity and age to ensure compliance with legal requirements, processing account registrations and authenticating your access to the platform, enabling you to deposit funds, place wagers, and withdraw winnings, managing your account balance, transaction history, and bonus credits, and providing personalized account features and preferences based on your activity and settings.

3.2 Legal and Regulatory Compliance

As a regulated gaming operator under PAGCOR oversight, ldgame is legally obligated to collect and process certain personal information. We use your data to comply with age verification and identity authentication requirements mandated by Philippine gambling laws, fulfill anti-money laundering (AML) and counter-terrorism financing (CTF) obligations by monitoring transactions and reporting suspicious activities, respond to legal requests, court orders, and regulatory inquiries from government authorities, maintain gaming records and audit trails as required by PAGCOR regulations, and prevent fraud, money laundering, and other illicit activities that could harm our platform or users.

3.3 Platform Security and Fraud Prevention

Your information is used to maintain the security and integrity of the ldgame platform by detecting and preventing fraudulent accounts, duplicate registrations, and identity theft, monitoring gaming activities for irregular patterns that may indicate cheating, collusion, or bonus abuse, identifying and blocking unauthorized access attempts, account takeovers, and cyberattacks, investigating suspected violations of our Terms and Conditions or applicable laws, and implementing risk management measures to protect both the Company and legitimate users from financial and security threats.

3.4 Service Improvement and Platform Optimization

We analyze aggregated and anonymized user data to enhance the ldgame experience through analyzing gaming preferences and behavior patterns to offer relevant game recommendations, improving website and mobile application performance, navigation, and user interface design, developing new features, games, and services that align with user interests, conducting internal research, analytics, and testing to optimize platform functionality, and identifying technical issues and implementing solutions to improve stability and reliability.

3.5 Communication and Customer Support

Your contact information enables us to communicate with you effectively by responding to your inquiries, complaints, and support requests through various channels, sending account-related notifications including transaction confirmations, security alerts, and policy updates, providing important service announcements regarding platform maintenance, game updates, or regulatory changes, delivering customer support and technical assistance to resolve issues you encounter, and maintaining records of our communications to ensure consistent and effective service delivery.

3.6 Marketing and Promotional Communications (With Consent)

With your explicit consent, we may use your information to send marketing communications about exclusive bonuses, promotions, and special offers tailored to your gaming preferences, inform you about new game releases, tournaments, and platform enhancements, provide personalized recommendations based on your gaming history and interests, and invite you to participate in surveys, feedback programs, or loyalty initiatives. You may opt out of marketing communications at any time through account settings or by contacting customer support, and such opt-out will not affect essential service communications.

4. Information Sharing and Disclosure

ldgame respects your privacy and does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with trusted third parties under specific circumstances necessary for service provision, legal compliance, or business operations:

4.1 Service Providers and Business Partners

We engage reputable third-party service providers to perform functions on our behalf, and these providers may have limited access to your personal information as necessary to perform their services. These include payment processors such as GCash, Maya, and banking institutions that facilitate deposits and withdrawals, identity verification services that conduct KYC checks and document authentication, game providers and software vendors that supply casino games, slots, and live dealer platforms, cloud hosting and data storage providers that maintain our IT infrastructure securely, and customer support platforms and communication tools that enable us to assist you effectively. All service providers are contractually obligated to maintain confidentiality, use your data only for specified purposes, and implement appropriate security measures.

4.2 Legal and Regulatory Authorities

ldgame may disclose your personal information to government agencies, regulatory bodies, and law enforcement when required by law or when we believe disclosure is necessary to comply with legal obligations including PAGCOR reporting requirements and audits, respond to court orders, subpoenas, or legal process, cooperate with law enforcement investigations into suspected criminal activity, protect the rights, property, or safety of ldgame, our users, or the public, and enforce our Terms and Conditions or other legal agreements. We will make reasonable efforts to notify you of such disclosures unless prohibited by law or court order.

4.3 Business Transfers and Corporate Transactions

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets involving ldgame, your personal information may be transferred to the successor entity as part of the transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy, and you will have the opportunity to close your account if you do not consent to such transfer.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that does not personally identify you with business partners, advertisers, researchers, or the public for purposes such as industry analysis, marketing research, and platform performance reporting. Such data cannot be used to identify individual users.

5. Data Retention

ldgame retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory requirements, and resolve disputes. Specific retention periods include active account data retained for the duration of your account's active status and for six (6) years following account closure as required by PAGCOR regulations, transaction records and financial data maintained for seven (7) years in accordance with Philippine tax laws and anti-money laundering regulations, identity verification documents retained for the period mandated by applicable AML/KYC regulations, customer support communications stored for three (3) years to address potential follow-up inquiries or disputes, and marketing communication preferences maintained until you opt out or close your account. After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with data protection laws.

6. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have specific rights regarding your personal information held by ldgame. These rights include:

• Right to Access: You may request confirmation of whether we process your personal data and obtain a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information in your account.
• Right to Erasure: Under certain circumstances, you may request deletion of your personal information, subject to legal retention obligations.
• Right to Object: You may object to processing of your personal information for direct marketing purposes at any time.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time, though this will not affect prior processing.
• Right to Lodge a Complaint: You have the right to file a complaint with the Philippine National Privacy Commission if you believe your rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with your request. We will respond within fifteen (15) days and provide the requested information or action, subject to verification of your identity and applicable legal limitations.

7. Cookies and Tracking Technologies

ldgame uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that enable us to recognize your browser, remember your preferences, maintain your login session, and collect information about your interactions with our platform. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired). You can manage cookie preferences through your browser settings, though disabling cookies may limit certain platform features. For detailed information about our cookie practices, please refer to our Cookie Policy.

8. Children's Privacy

ldgame is strictly intended for users who are at least twenty-one (21) years of age. We do not knowingly collect personal information from individuals under the legal gambling age. If we become aware that a user is underage, we will immediately terminate the account, delete all associated personal information, and forfeit any account balance in accordance with our Terms and Conditions. Parents or guardians who believe their child has provided personal information to ldgame should contact us immediately for account investigation and removal.

9. International Data Transfers

Your personal information is primarily stored and processed within the Philippines. However, some of our service providers may be located in other jurisdictions. When we transfer data internationally, we implement appropriate safeguards such as standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms to ensure your data remains protected in accordance with Philippine data protection standards.

10. Changes to This Privacy Policy

ldgame reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. We will notify you of material changes through email, platform notification, or prominent website notice at least thirty (30) days before the changes take effect. Your continued use of the ldgame platform after such notice constitutes acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Response Time: We aim to respond to all privacy inquiries within fifteen (15) business days.

For complaints or concerns that we have not adequately addressed, you may contact the Philippine National Privacy Commission at [email protected] or visit their website for additional resources and complaint procedures.